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A message from Jimmy Tran on COVID-19

To our valued McGrath Lexus of Chicago customers, vendors, patrons & guests:

If you are like me, your email inbox has been flooded by communications from companies detailing their responses to the Coronavirus.  Before I share with you what we are doing at McGrath Lexus of Chicago, I want to take a moment to share with you an optimistic thought.

The challenge that this outbreak represents to you and your family, friends and community is likely not similar to anything you have seen before.  All of us currently find ourselves having to process our way through uncertainty, understandable anxiety and heightened risk. At some point though, hopefully sooner rather than later, the world will return to normal.  Throughout history, people have always risen to meet whatever challenges have been thrown their way – usually emerging stronger than ever.

What is most important now is that you stay safe and healthy.  To that end, here is what McGrath Lexus of Chicago is doing to help ensure the safety and health of our customers, service, parts, sales, employees and teams:

LIMITED CUSTOMER CAPACITY IN OUR SHOWROOMS:To give you more empty space around you within our dealership, we are requesting ALL patrons set an appointment before they come to ensure not only easy flow through the Sales & Service departments, but also the total amount of people in the dealership is spread out over the entire day instead of numerous people coming in at the same time. And, it goes without saying that McGrath Lexus of Chicago is actively complying with all current and future federal, state and local authorities’ directives on social gathering.

ENHANCED DEALERSHIP CLEANING: McGrath Lexus of Chicago Sales & Service teams are following McGrath’s stringent health and safety cleaning protocols, which include that every desk is thoroughly cleaned between each and every customer. In addition, McGrath has instituted enhanced protocols, which ensure that at least once every couple hours within our dealership, the Service & Sales teams are cleaning high-touch point areas, including: desks, phones, glass, doorknobs and remote controls at the least.

GUIDANCE FOR GUESTS AND EMPLOYEES OF THE DEALERSHIP: McGrath Lexus of Chicago has mandated that any employee of the dealership who feels ill is excused from work and should not come to the dealership. We urge all potential guests to stay home and seek medical assistance if they aren’t feeling well.

As you may know, McGrath Lexus of Chicago takes great pride in making customers feel they have received a great deal on sales or services provided every day in our dealership.  As we enter our immediate future, McGrath remains firmly committed to offering you, as one of our valued guests, a clean and healthy environment every time you come to get your vehicle serviced, you inquire about purchasing or leasing a vehicle or you come in to purchase parts for your vehicle.  Thank you for your past and possibly future business and I look forward to seeing you here again very soon.


Jimmy Tran

General Manager, McGrath Lexus